Can I download an invoice for my payment?
Of course. Just head to the “Invoices” page in your account area to see a list of all your payments to Reading Chest and download invoices for any of them.
Can I have a refund for my subscription?
We don’t offer refunds for subscriptions once books have been posted, but you can cancel or pause your plan at any time through your account section. This will be actioned as soon as you’ve sent your books back to us.
If you’re not happy with anything about your subscription, do get in touch, because we’d love to make it right!
Can I upgrade or downgrade my subscription?
You can quickly and easily move between different packages (and change any time) by going to this page to change your package.
If you’re upgrading mid-month, we’ll just charge you the difference for the current month, and your extra swap allowances and books will be processed straight away.
If you’re downgrading, we’ll still ask for your card details again, but you won’t be charged anything.
How can I add a sibling to my plan?
If you’re a Silver or Gold member, you can add multiple children to your plan (up to 3). They can each have their own book band and preferences for the types of books they like to receive.
We’ll always do our best to balance your shipments and books so that each child has the same number of books at any time.
Just head to your membership account and follow the steps to add a second list.
How do I cancel or pause my subscription?
Just head to your membership account to change your subscription at any time, by clicking ‘End membership’. This page will also let you choose to pause your membership until a future date (this keeps all your reading lists and progress intact!)
Your cancellation or pause will be effective once all your books have been returned. Please note that you will have to return all your books before your next billing date, otherwise you’ll continue to be charged as normal.
If you’ve lost any books and aren’t able to send them back, just let us know and we’ll help you out!
How do I update my payment details?
If you need to update your payment details, you can do so on your billing details page.
Occasionally, your monthly payment might fail to process for some reason (maybe you’ve got a new card). If this happens, we’ll get in touch to let you know.