Help & FAQs - Reading Chest

Choosing Books

Reading Chest lets you tailor the books you receive, from favourite titles to preferred reading schemes, topics, or fiction/non-fiction. This section guides you through choosing exactly what you want — and avoiding anything you don’t.

Getting Started

This section walks you through the basics of joining Reading Chest — from choosing the right plan to setting up your child’s reading level and first book list. It’s everything you need to get up and running smoothly, with fresh books on the way in no time.

Reading Levels & Book Bands

Choosing the right book band helps your child build confidence and progress at just the right pace. This section explains how reading levels work, when to move up or down, and what to expect as your child grows into a fluent, enthusiastic reader.

Returning Books

Swapping books is easy: pop up to eight books (or six on the Extended band) in the prepaid envelope and drop it in the post. This section covers how many to send, what to do if something gets lost, and where to return books if your envelope goes missing.

Shipping & Deliveries

Here’s where you’ll find details about how often books are sent, how quickly they arrive, what’s included in your parcel, and what to do if deliveries go astray. We aim to keep your books coming reliably and right on time.

Your Account

Your Reading Chest account is where you manage everything — from updating details and children’s profiles to viewing certificates, reward charts, and referral links. It’s designed to make running your subscription quick and easy, so you can focus on supporting your little reader.

Your Plan & Payments

Here you’ll find everything you need to know about managing your subscription — from applying discount codes to upgrading, pausing, or cancelling your plan. We keep things flexible so your membership grows with your family’s reading journey.